What is your return policy?
14 Day Glasses & Sunglasses Return Policy: If you are not absolutely satisfied with your glasses, simply contact our helpful Customer Service Team and they will assist you with an exchange or a free return for refund within 14 days of delivery.
Glasses and sunglasses must be in new condition and returned in their original cases.
Returns Past 14 Days: Only glasses and sunglasses assessed by Clearly as being in their new condition and accompanied in their original cases are still eligible for return between days 15 and 365. Returns in this window will be subject to a restocking fee of $9.95 per item that will be deducted from the refund amount. Your refund will not be processed until the return is received and inspected for quality.
Contact Lenses: We want you to be happy with your order, so if anything is less than perfect we accept returns for contact lenses within 30 days from the order delivery date. Contact lens boxes must be unopened, unmarked, and unused.
Please note: as RGP (rigid gas permeable) lenses are custom made for each individual order, they are a final sale and cannot be returned or exchanged.
How do I return or exchange my glasses and/or sunglasses?
To make a return or exchange, simply contact our Customer Service Team within 14 days of the delivery date for a complimentary electronic shipping label and instructions for mailing your product back to us.
Once you have printed the shipping label please place your returning items in the original package or another sturdy box. Make sure the return label is clearly visible. We ask that you ship your glasses back to us as soon as possible to initiate your refund.
How do I return my contact lenses?
To return your contact lenses, simply contact our Customer Service Team within 30 days of the delivery date for a complimentary electronic shipping label and instructions for mailing your product back to us.
Once you have printed the shipping label please place your returning items in the original package or another sturdy box. Make sure the return label is clearly visible. We ask that you ship your contacts back to us as soon as possible to initiate your refund.
When will I get my refund?
After initiating your return with our Customer Service Team your applicable store credit and/or refund will be applied back into the original account 1–2 weeks after the order has been received and processed at our facility. You will be notified via email when your return has been processed and when the refund has been completed.
Can I exchange my glasses order?
Yes! Once you have initiated a return for your original order, our trained Customer Service Representative would be happy to help you find a fantastic new pair of glasses.
Our Customer Service Representative will walk you through the process of finding the right size, style, and fit for you. Our Customer Service Representative are trained and supported by our in-house licensed optician to ensure that your glasses lenses will be tailored to fit your frame and prescription needs.
We can also help you place a new order with your original order’s promotion under the original promotion’s guidelines within 30 days of your original order.
Note: as your returned order will be refunded upon receipt as applicable, your exchange order will be subject to payment in full.